Top 14 BigCommerce Forums & Communities in 2024

In this article, we’ll take a closer look at the top 10+ BigCommerce forums and communities you should be a part of in 2024. Whether you’re looking for advice on optimizing your storefront, curious about integrating third-party apps, or interested in connecting with fellow BigCommerce enthusiasts, there’s a community out there for you. So, let’s dive into the world of BigCommerce forums and communities, your go-to resource for all things related to succeeding on this powerful e-commerce platform.

Top 14 most popular BigCommerce forums and communities

1. BigCommerce Community Facebook Group

The BigCommerce Facebook Group serves as a dynamic space for merchants and partners to share insights and engage in discussions about online stores, operating around the clock. It emphasizes the importance of mutual support and active participation, where contributing to the community enhances everyone’s experience.

At this social group, members can exchange advice, experiences, and solutions to foster growth and success within the e-commerce landscape. Moreover, you can easily find the latest BigCommerce affiliate programs (and how to join them) as team members or owners can share information here.

Ask The Community

2. BigCommerce Official Forum

The BigCommerce Official Forum is the go-to hub for everything BigCommerce, designed to foster unity among users, merchants, and partners through collaborative discussions and knowledge exchange.

It’s a valuable resource for new and experienced users to seek help, share experiences, and discuss e-commerce strategies, aiming to build a community-focused environment for finding solutions and staying updated on BigCommerce.

Catering to a diverse audience, this forum is essential for anyone looking to enhance their online business with BigCommerce.

Visit BigCommerce Official Forum

In addition, Blog on Bigcommerce offers users an interactive platform to share their success stories, tips, and tricks on how they have grown their business using BigCommerce. It serves as a valuable resource and knowledge hub, fostering a group of entrepreneurs and providing valuable insights to help businesses thrive in the online marketplace.

3. News & Updates

The “New & Updates” area is essential for anyone using BigCommerce, offering the latest platform developments, new features, and updates. It serves as a direct channel from the BigCommerce team to its users, ensuring merchants, developers, and partners have the information needed to leverage new capabilities.

This group is a valuable resource for keeping up with platform enhancements, with official announcements and discussions to optimize online store performance. Also, you can update some of the most incredible BigCommerce loyalty programshere if you want to become an active shopper/ seller of BigCommerce.

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4. Questions & Answers

The Questions & Answers group on BigCommerce platform is a collaborative space for users ranging from beginners to experts to ask and answer queries about the platform. It’s a supportive environment designed for sharing knowledge and solutions to enhance everyone’s understanding and use of BigCommerce.

This dynamic Bigcommerce community is ready to assist with various questions, making it an invaluable resource for merchants, developers, and partners.

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5. Blogging area - BigCommerce Community

The BigCommerce Blogging Community is a dynamic hub for users, merchants, developers, and partners to connect and share their e-commerce insights and experiences. It offers a supportive space for discussions, assistance, and knowledge sharing, fostering collective growth and optimization of online businesses. Through its dedicated blog, the community provides continuous updates, tips, and success stories, enriching the ecosystem with valuable content.

This vibrant network welcomes members from various backgrounds to contribute and learn, making it an invaluable resource for anyone involved in the e-commerce sphere.

Visit Blogging area - Bigcommerce Community

6. Critique my site

With the number of 489 members, Critique my site is a collaborative space where people upload their site and receive straightforward, constructive, and unbiased feedback from fellow counterparts and BigCommerce partners.

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7. Marketing & SEO Advice

This group is one of the most popular BigCommerce communities. his collaborative place’s objective is for members to share tips, tricks, and experiences to achieve higher conversion rates and revenues from their BigCommerce stores.

Moreover, this forum is also an open space for discussing SEO, email marketing, social media platform, marketing strategies, conversion optimization, and other other marketing-related activities aiming to upgrade their business.

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8. Community Job board

Until now, this group has 175 members. It is a place requiring interaction between merchants and developers since its purpose is to post small-to-medium designs and customization jobs for recruitment.

Merchant’s job description, requirements and budget can be uploaded freely in this group. After that, developers who find the position suitable can post a reply with their estimated scope of work and contact information so that the merchant can discuss with them offline later on.

In order to make the process smoother, BigCommerce also provides two useful guidelines, called “Best practices & Example Responses,” and “Guide to Design Request”.

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9. BigCommerce Developer

This is the biggest Bigcommerce developer community with the number of 895 members. Unlike these communities, as mentioned earlier, this group is mainly for professional web developers. It is suitable for every developer who is working with the BigCommerce API, designing a custom theme, and creating a custom app or integration.

By participating in this group, developers are able to reach out for peer-to-peer support, meeting, answers, and discussions about front-end and back-end development.

These below are a few tips provided by BigCommerce to ensure that questions can be easily understood, and quickly responded:

• Present a detailed description of the issue
• List the troubleshooting steps you have taken
• Post code excerpts if applicable
• Include error messages you’ve received (if any)

Ask The Community

10. App & Integration Advice

Like the name itself, this Bigcommerce community is created for members to ask for advice and feedback about their apps and recommended integrations for the purpose of being more successful.

Moreover, discussions about other third-party applications from the BigCommerce App Marketplace that favor or are interested in can also be founded in the forum.

Visit App & Integration Advice

11. Town Hall question

While the monthly Town Halls hosted by Community Manager Lauren and Bigcommerce CEO Brent are a good way for customers to hear and know about what will be released next to help their business grow, Town Hall question is a place to ask follow up questions.

If you have questions and concerns about what you saw on the Town Hall webinars, this is the place to be.

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12. Meet & Greet

This forum is built to give members a place to introduce themselves, network, and associate with other customers and partners of the Community.

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13. BigCommerce for Wordpress

BigCommerce for WordPress is a plugin used to scale ecommerce further than ever before on WordPress. It allows you to scale your business with WordPress on the front-end, back-end, and free up server resources from catalog management, processing payments, and fulfillment logistics management.

This forum is a great place to discuss, ask questions, give feedback, and crowdsource peer-to-peer help from other members of the BigCommerce for WordPress Community.

Visit BigCommerce for Wordpress

14. Australian Ecommerce

While this Australian Ecommerce is also opened with the aim of networking, interacting, and sharing, this group is for BigCommerce merchants based in Australia.

If you are a merchant in Australia who is finding a Bigcommerce community surrounded by fellow people with the same interests, this is your destination.

Visit Australian Ecommerce

What is the BigCommerce community?

Talking about the BigCommerce community, Paul Vaillancourt, Senior Vice President, Customer Success, said: “It is intended to be a collaborative place where professionals can interact positively, constructively, and help each other sell more. No bull allowed –– this is where you come to learn and then get down to business.”

As the core value of BigCommerce is the promise to help all of our customers sell more, this platform created different groups in which there are people who share the same interests, goals, and objectives.

Through the BigCommerce Community, users can get access to hundreds of resources available 24/7. Members in the group are given a free place to ask questions, share ideas, look for help and tips, and learn everything from scratch.

Participating in these open spaces provides members an opportunity to connect with others and contact BigCommerce staff, store owners, and developers who can assist them in dealing with their concerns and difficulty.

In this article, we will introduce to you the top 10 BigCommerce forums which users highly recommend?

Feedback from active members about BigCommerce Community

Certainly, the BigCommerce communities would not be prosperous if customers did not like the functionality and design. BigCommerce always shows their effort to make sure that users love the forums and gain an advantage.

In fact, the name “Community” was originally from what customers call the BigCommerce forum. It is somehow enough to show the love and feeling of customers toward these collaborative places.

There is a lot of positive feedback about these communities. Here are some of them:

From Warren Dent, ZenPro Audio,

“It can be scary out here in ecommerce land, so having the opportunity to interact with other business owners on a personal level is key. The BigCommerce Community is a good one, helping people. When I first built my site, I reached out to learn. Now that I know the system, I am happy to be the teacher wherever I can lend a hand. It doesn’t have to be lonely out here!”

From Andrew St. Hilaire, SwingSetMall.com,

“The Bigcommerce Community has become an incredibly valuable resource for me in running our online stores. Whether I am looking for answers about the platform, or talking shop with other store owners, it is the first place I go for all things related to Bigcommerce and online selling. It is also a place where you can help shape the future of the platform, where Bigcommerce staff are listening to ideas and feedback!”

From Alan Poulton, Kuseno Comfort Products,

“I like using the BigCommerce Community because it gives me a way to connect with BigCommerce Staff, other store owners, and developers. Thanks to people asking questions about how to add new features or make changes to their stores, I’ve been able to make my store better too. Everyone is so helpful and giving with their advice that it really feels like … a community!”

How to make the most of these forums

Leveraging BigCommerce forums effectively can significantly enhance your e-commerce strategy by providing access to a wealth of information, expert advice, and community support. Here’s a concise guide on how to make the most of these forums:

• Sign Up and Set Up Your Profile: Start by creating an account on the BigCommerce forums. Complete your profile with relevant details about your business, expertise, and interests. A complete profile can make your interactions more credible and meaningful.
• Stay Active: Regular participation is key. Post questions, answer others' queries, and engage in discussions. Staying active not only helps you stay informed but also increases your visibility in the community.
• Utilize Search Functions: Before posting a new question, use the search function to see if your issue or topic has already been discussed. This can provide immediate answers and also shows respect for the community’s time.
• Connect with Experts: Many forums are frequented by BigCommerce experts, developers, and long-term merchants who have a wealth of experience. Connect with these individuals and learn from their insights.
• Share Your Experiences: Sharing your own experiences can be just as valuable as asking questions. By contributing solutions and insights, you help build the community and establish yourself as a knowledgeable member.
• Follow Relevant Threads: Subscribe to threads that interest you or are relevant to your business. This keeps you updated on discussions and ensures you don’t miss out on valuable insights.
• Attend Community Events: If the forums host webinars, live chats, or other events, make sure to participate. These events are opportunities to learn directly from experts and network with other community members.
• Bookmark Important Resources: Forums often have pinned posts with resources like guides, how-tos, and policy updates. Bookmark these for quick reference
• Respect Forum Rules and Etiquette: Each forum has its own set of rules. Familiarize yourself with these and engage respectfully and professionally to maintain a positive environment.
• Leverage Private Messaging: For specific inquiries that you prefer not to share publicly or when continuing a conversation from a thread, use private messaging to communicate directly with other members.

Conclusion

Thanks to the support of the customers, BigCommerce communities are getting more and more developed. These forums have shown their important and inconvertible role in connecting customers, partners, merchants, staff, and developers of BigCommerce.

Even if you are not a BigCommerce customer, do not hesitate to check everything out in the Community. If you are in the eCommerce community in general, you are more than welcome to browse the Community and learn from other experts.

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