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How to Verify your Identity on Shopify in 5 Simple Steps

Last updated: August 01, 2024

Written and researched by experts at AvadaLearn more about our methodology

CEO Avada Commerce

After having set up Shopify Payments, you could now enjoy the convenience of accepting online payment, managing an entire business and financials at ease on the same platform.

However, as an account owner on Shopify, you will be asked to verify your identity once a certain number of sales made from your store is recorded. When the action is required, Shopify would inform you through both a pop-up notification on your Shopify home page, and an email from Shopify.

After receiving this request, you should take action as soon as possible, as your Shopify Payments account will contemporarily be deactivated until your identity is verified. This could be done with a few simple steps by submitting a government-issued photo ID or your SIN through the Payment providers section in your Shopify admin.

Note

In the United Kingdom and Ireland, if a Shopify store has more than one admin accounts, it is required that each of the admin accounts submit their own photo ID.

In this article, you would find detailed instructions with illustration on how to verify your identity on Shopify Payments.

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How to verify your identity on Shopify Payments

Step 1: Go to Payment providers

First, log in your Shopify account, go to the Settings section in your bottom left corner and select Payment providers.

set up notifications and fraud prevention 1

Step 2: Click Edit

As Shopify Payments has been enabled as a Payment provider, click the Edit button in this section.

Step 3: Click Submit photo ID

In the Photo ID section, as you can see, Shopify reports to not be able to verify your identity. Click Submit photo ID.

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Step 4: Select Choose file

The Submit photo ID dialog will appear, click Choose file.

Step 5: Verify your identity

Select a picture of a government-issued photo ID (passport and driver license are accepted) from your device and click Submit.

It would take a few days for your photo ID to be verified. After that, your Shopify Payments will be reactivated and ready to be used again.

To verify your identity for Shopify Payments on iPhone (Click here)

Step 1: Visit Settings After logging into your Shopify account, go to the Store symbol in the bottom right corner and select Settings.
Step 2: Go to Payments Next, in the Store settings section, a list of settings available to customize your store will be shown. Tap Payments.
Step 3: Tap Edit Tap the Edit button in Shopify Payments.
Step 4: Tap Submit photo ID Next, in the Photo ID section, tap Submit photo ID.
Step 5: Tap Choose file In the pop up Submit photo ID dialog, tap the Choose file button.
Step 6: Select a photo ID to submit Finally, select a picture of a government-issued photo ID (passport and driver license are accepted) from your device and tap Submit. It would take a few days for your photo ID to be verified. After that, your Shopify Payments will be reactivated and ready to be used again.

To verify your identity for Shopify Payments on Android (Click here)

Step 1: Visit Settings After logging into your Shopify account, go to the Store symbol in the bottom right corner and select Settings
Step 2: Go to Payments Next, in the Store settings section, a list of settings available to customize your store will be shown. Tap Payments.
Step 3: Tap Edit Tap the Edit button in Shopify Payments.
Step 4: Tap Submit photo ID Next, in the Photo ID section, tap Submit photo ID.
Step 5: Tap Choose file In the pop up Submit photo ID dialog, tap the Choose file button.
Step 6: Select a photo ID to submit Finally, select a picture of a government-issued photo ID (passport and driver license are accepted) from your device and tap Submit. It would take a few days for your photo ID to be verified. After that, your Shopify Payments will be reactivated and ready to be used again.

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Conclusion

The above information is a detailed guide and explanation on how to verify your identity for Shopify Payments on Desktop, iPhone, and Android. I hope it helps in making the most out of your experience with managing your online store through Shopify Payments.

If you have any questions concerning how to use Shopify in managing your store, visit our Help Center to view similar instructions.

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Sam Nguyen

Sam Nguyen is the CEO and founder of Avada Commerce, an e-commerce solution provider headquartered in Singapore. He is an expert on the Shopify e-commerce platform for online stores and retail point-of-sale systems. Sam loves talking about e-commerce and he aims to help over a million online businesses grow and thrive.