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Edit a Customer Note on Shopify with these 4 Quick Steps

Last updated: August 01, 2024
Written and researched by experts at AvadaLearn more about our methodology

By Sam Nguyen

CEO Avada Commerce

A customer note is now available on Shopify to help you keep track of a specific customer profile. It’s one method that you can use to manage your customer list. The note can include the information you want to take note for your customers. Notes are only visible to the staff of the store, hence, your customers can not see them. In this writing, you will be shown how to edit a customer note on Shopify on Desktop, iPhone, and Android.

How to edit a customer notes

Step 1: Click Customers.

After logging in your Shopify admin, you can click Customers.

how to edit a customer note

Step 2: Choose the customer profile you want to update.

Next, you can choose the customer profile you would like to update and edit.

how to edit a customer note

Step 3: Edit a customer note.

You can add a new customer note or can change the current one.

how to edit a customer note

Step 4: Choose Save.

Choose Save to confirm again your changes.

how to edit a customer note

To edit a customer note on iPhone (Click here)

  • Step 1: Tap Store and Customers.
    From your Shopify app, you can tap Store and tap Customers.

how to edit a customer note

  • Step 2: Select the customer profile you want to update.
    Next, you can select the customer profile you want to update.

  • Step 3: Add a new note or make changes to the existing one.
    From the Note section, you can add a new note to your customers or make changes to the existing one.

how to edit a customer note

  • Step 4: Tap Save.
    Tap Save to save your changes.

how to edit a customer note

To edit a customer note on Android (Click here)

  • Step 1: Touch Store and Customers.
    From your Shopify admin, touch Store and Customers.

  • Step 2: Touch the customer profile you want to update.

  • Step 3: Make a new note or change the existing one.
    You can make a new note to your customer or change the existing one.

  • Step 4: Touch Save.
    Finally, you can touch Save to confirm your changes.

Conclusion

These above-mentioned steps on how to edit a customer note is not easy for any merchant to perform. We hope this instruction can give you a hand in managing your customers effectively and bringing them great shopping experiences on your online store. For further information, you can check out our posts on adding customers, deleting customers and creating customer groups.


Sam Nguyen is the CEO and founder of Avada Commerce, an e-commerce solution provider headquartered in Singapore. He is an expert on the Shopify e-commerce platform for online stores and retail point-of-sale systems. Sam loves talking about e-commerce and he aims to help over a million online businesses grow and thrive.

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