BigCommerce Enterprise Pricing Review: Features, Cost, Pros & Cons

This article will introduce you to the BigCommerce Enterprise Pricing plan, including 

• how it works
• who it is for 
• the special features
• advantages it will bring to BigCommerce users

Overview of BigCommerce Enterprise 

The BigCommerce Enterprise plan is a dedicated ecommerce solution designed for high-order-volume, growing companies that are bringing in at least $1 million per year in revenue. This plan offers a wide variety of features and services, which allow brands to create omni-channel experiences, multi-storefronts, and support a decoupled tech stack.

Here are some key features of the BigCommerce Enterprise plan:

• No additional transaction fee — 0%
• Full-featured online store
• Multi-currency (display, transact & settle)
• Price Lists
• Page Builder
• 24/7 Technical Support
• Unlimited Staff accounts
• Sales channels (including eBay, Amazon, and POS)
• Coupons, discounts, and gift cards
• Real-time shipping quotes
• Fully customizable checkout
• Headless capabilities and integrations
• Multi-Storefront
• Extended Functionality via App Marketplace
• Sitewide HTTPS and dedicated SSL
• Extended Validation SSL — Available
• Abandoned cart saver
• Customer groups and segmentation
• Google Customer Reviews
• Faceted search (product filtering)
• Custom facets
• Enterprise Services
• Unlimited API calls
• Online sales per year — Custom

Pros & Cons of BigCommerce Enterprise

Pros

• Designed specifically for corporations with high-order volume
• Scalable and predictable uptime
• Superior level of customer service
• Eliminates the “online sales limits” of other BigCommerce pricing plans
• Access to as many inventory locations, API calls, and storefronts as you like
• Custom product filtering and price listsIntegrated ShipperHQ shipping engine (included in the plan)

Cons

• Higher pricing
• Bandwidth limits

BigCommerce Enterprise Pricing

The pricing for the BigCommerce Enterprise plan is not fixed and is based on your specific business requirements. You will need to reach out to BigCommerce to get a quote. 

Anecdotally, prices can start around $1000 per month and range anywhere up to $20,000 per month. If your annual sales exceed $400,000 per year, it may be worth selecting the Enterprise plan. You might as well take advantage of BigCommerce’s enterprise features if you’re already paying a monthly cost that exceeds the standard cost of the Pro Plan.

If your business is one of the biggest in the eCommerce industry, you will have access to even more powerful tools provided by the BigCommerce Enterprise Pricing plan:

• Unlimited API calls: there is no limitation to the total number of requests you can make to improve your server.
• Modifiable product categories: to help your consumers refine their search results; this tool will allow store owners to adjust their product search filters
• Diverse lists of prices: you can label your products with different price ranges, even for individual customers or wholesalers and retailers.

With multiple advancements, it’s BigCommerce Enterprise Pricing to assist you in dealing with a long line of clients.

BigCommerce Enterprise: In-depth Feature Analysis

Advanced Product Filtering

The Advanced Product Filtering feature on BigCommerce Enterprise helps customers easily find what they're looking for. This feature is crucial for stores with lots of products. It lets customers use multiple filters at once. For example, shoppers can filter by size, color, brand, and price all at once.

This feature improves the shopping experience. Customers don't feel overwhelmed by too many choices. They can quickly narrow down their options. This leads to happier customers and more sales.

BigCommerce Enterprise gives stores the ability to customize these filters. This means a store can set up filters that make the most sense for their products. Customization also allows for more detailed product descriptions. This helps in SEO, making products more likely to show up in search results.

Unlimited API Calls

Unlimited API Calls are essential for large businesses using BigCommerce Enterprise. This feature allows a business to connect its online store with other software without limits. For example, a store can link to inventory management, accounting, and customer service tools.

Having no limit on API calls is vital for businesses with a lot of data moving back and forth. This ensures that all systems can update in real time. Real-time updates mean that inventory levels are always accurate, orders are processed quickly, and customer information is up to date.

This feature also supports custom development. Businesses can build unique solutions that fit their specific needs. This could include custom apps or integrations that aren’t available on the BigCommerce marketplace.

Custom Faceted Search (Faceted Search API)

The Custom Faceted Search (Faceted Search API) feature on BigCommerce Enterprise stands out for businesses with extensive product ranges. It allows customers to refine their searches using multiple attributes. This could include size, color, price, or brand.

This search functionality enhances the user experience. Customers can find exactly what they're looking for without sifting through irrelevant products. This precision reduces frustration and improves the likelihood of a sale.

For businesses, this feature means more than just happy customers. It also offers insights into customer preferences. Businesses can track which filters are used most often. This data can inform stock decisions and marketing strategies.

Price Lists

Price Lists on BigCommerce Enterprise allow businesses to set different prices for different groups of customers. This feature is particularly useful for stores that serve both retail and wholesale customers. It lets you offer special pricing to specific groups, like VIP customers or large-volume buyers.

With Price Lists, businesses can create multiple pricing tiers. This flexibility helps in customizing offers and promotions. For example, you can set lower prices for bulk purchases. This encourages larger orders and boosts sales volume.

Implementing Price Lists can also streamline the purchasing process. Customers see their specific prices once they log in. This personalized experience makes shopping easier and can lead to higher customer satisfaction.

B2B Edition

The B2B Edition feature in BigCommerce Enterprise is designed for businesses that sell to other businesses. It adds functionalities tailored to the unique needs of B2B transactions. These include bulk pricing, purchase approvals, and easy reordering.

One key advantage is the ability to offer customized pricing. This means a business can set different prices for different customers based on their purchase history or volume. The B2B Edition also supports quoting processes. Customers can request quotes for specific products, which the business can approve, adjust, or decline.

Another important feature is the ability to manage corporate accounts. Businesses can set up accounts with multiple users and permission levels. This makes it easier for their customers to manage their own buying processes.

Advanced Security Features

Advanced Security Features in BigCommerce Enterprise provide businesses with enhanced protection for their online stores. These features are crucial for safeguarding customer data and maintaining trust. They include options for dedicated SSL certificates, advanced DDoS protection, and compliance with industry standards like PCI DSS.

A dedicated SSL certificate offers a secure connection for all site visitors. This not only protects data but also boosts customer confidence. Websites with SSL certificates display a padlock in the browser, signaling security to customers.

DDoS protection guards against attacks that can take your site offline. By shielding your site, you ensure it remains accessible to customers at all times. This is vital for maintaining sales and a positive brand image.

Compliance with standards like PCI DSS is essential for any business handling credit card information. These standards ensure that customer payment data is handled securely. Following these guidelines helps prevent data breaches and fraud.

Customized Shipping

Customized Shipping in BigCommerce Enterprise allows businesses to tailor their shipping options to meet diverse customer needs. This feature supports complex shipping scenarios, including international shipping, rate negotiations, and integration with third-party logistics providers.

Businesses can set up shipping rules based on factors like order value, weight, destination, and product type. This flexibility enables offering free shipping on certain orders, adjusting rates for expedited shipping, or setting specific rates for international customers. Customized Shipping ensures that businesses can provide accurate and fair shipping costs, improving customer satisfaction.

Integrating with third-party logistics providers is another benefit. This allows businesses to automate the shipping process, accessing a range of carriers for the best rates and delivery times. It simplifies logistics, especially for companies that ship large volumes or operate in multiple markets.

Staging Environment

The Staging Environment feature in BigCommerce Enterprise offers businesses a safe space to test changes to their online store. This is a separate area that mirrors the live site, allowing for testing without affecting the actual store or customer experience.

Using a staging environment, businesses can make updates, try new features, or test custom code. Once they're sure everything works as intended, they can then apply these changes to the live site. This process reduces the risk of introducing errors that could disrupt shopping or lead to downtime.

This feature is particularly valuable for enterprises planning major updates or using custom integrations. It ensures that any modifications to the site are polished and won't negatively impact the user experience or sales.

Unlimited Staff Accounts

Unlimited Staff Accounts in BigCommerce Enterprise allow businesses to give access to their online store's backend to as many team members as needed. This feature is especially important for larger organizations with multiple departments or teams managing different aspects of the ecommerce operation.

With Unlimited Staff Accounts, businesses can assign specific roles and permissions to each staff member. This means that individuals only have access to the parts of the system relevant to their job. For example, marketing team members might have access to promotional tools, while customer service representatives might only access order and customer information.

This granular control helps to maintain security and efficiency. It ensures that team members can perform their tasks without interfering with each other's work. It also protects sensitive information by limiting access to authorized personnel only.

Cross-Border Fulfillment Support

Cross-Border Fulfillment Support in BigCommerce Enterprise is designed for businesses looking to expand their reach internationally. This feature facilitates the management and fulfillment of orders across different countries and regions. It addresses the complexities of international shipping, including customs, taxes, and varying shipping rates.

With Cross-Border Fulfillment Support, businesses can offer their products to customers worldwide without the logistical nightmares typically associated with international shipping. This includes automating the calculation of taxes and duties, which ensures that customers see the total cost upfront. It helps in reducing cart abandonment rates caused by unexpected fees at checkout.

Moreover, this feature allows for integration with global shipping carriers and fulfillment services. Businesses can select the best shipping options for their international customers, ensuring timely and cost-effective delivery. This flexibility enhances the customer experience by providing more shipping choices and clearer communication regarding delivery times.

ERP and PIM Integration

ERP (Enterprise Resource Planning) and PIM (Product Information Management) Integration in BigCommerce Enterprise is crucial for businesses looking to streamline their operations. This feature allows for seamless synchronization between BigCommerce and a company’s ERP and PIM systems. It ensures that product information, inventory levels, customer data, and order details are consistent across all platforms.

Integrating ERP systems helps businesses automate and manage core processes like accounting, inventory management, and order processing more efficiently. This means real-time updates to inventory levels and financial data, leading to improved accuracy and decision-making capabilities.

PIM integration is vital for businesses managing extensive product catalogs. It enables centralized control of product information, ensuring that product descriptions, specifications, and pricing are consistent across all sales channels. This uniformity enhances the customer shopping experience and supports better SEO performance.

Customer service

Priority Support is a critical feature for enterprises using BigCommerce Enterprise. It ensures that any issues or questions get the fastest response possible. This support includes access to a dedicated account manager. This manager knows your business and its needs well.

Having Priority Support means less downtime for your online store. If a problem arises, it can be addressed quickly. This keeps your business running smoothly. Quick resolutions to technical issues are essential for maintaining sales and customer trust. 30 seconds - this is the total amount of time to receive any answers to your questions about the BigCommerce Enterprise pricing plan. Their customer support department will make sure that your store PIN is handy.

This feature also provides strategic advantages. Your account manager can offer personalized advice. They can help optimize your store, suggest new features, or improve operations. This tailored guidance can drive growth and efficiency.

FAQs: BigCommerce Enterprise

Is BigCommerce better than Shopify?

Yes, BigCommerce is better than Shopify for enterprise businesses. BigCommerce offers a robust set of built-in features, more out-of-the-box tools for complex product catalogs, and a strong emphasis on B2B as well as multi-channel retailing, which may be particularly appealing for businesses with extensive inventory and those operating both in B2B and B2C spaces. Also, BigCommerce has a strong focus on making it a go-to choice for large-scale businesses.

What is an enterprise ecommerce platform?

An enterprise ecommerce platform is a comprehensive, scalable, and secure solution designed to meet the complex and high-volume selling needs of large businesses and organizations. These platforms offer advanced features such as integrated sales channels (including online, mobile, social, and marketplace), global commerce capabilities, extensive product management, and sophisticated analytics and reporting tools. They also provide robust integrations with ERP, CRM, and other business systems to streamline operations. Enterprise ecommerce platforms are built to handle a high number of transactions, manage large product catalogs, and support extensive customization to align with the unique business processes and customer experience requirements of large enterprises.

What type of company is BigCommerce?

BigCommerce is an open SaaS (Software as a Service) ecommerce platform provider that caters to a wide range of businesses, from small startups to large enterprises. It offers a robust, scalable solution for creating, managing, and growing online stores. BigCommerce is particularly noted for its comprehensive set of built-in features, advanced SEO capabilities, and flexibility to customize and integrate with various third-party applications and services. The platform is designed to support a wide variety of ecommerce business models, including B2B, B2C, and multi-channel retailing, making it a versatile choice for companies looking to expand their online presence.

Who is BigCommerce best for?

BigCommerce is best suited for medium to large businesses and enterprises that require a scalable, feature-rich ecommerce platform with extensive customization capabilities. It is particularly beneficial for companies with complex product catalogs, those engaged in both B2B and B2C ecommerce, and businesses looking to expand their reach across multiple sales channels. BigCommerce's built-in features, such as advanced product options, customer segmentation, and multi-currency support, along with its ability to integrate with a wide range of third-party apps and services, make it an excellent choice for businesses seeking a comprehensive, all-in-one ecommerce solution.

Why is BigCommerce popular?

BigCommerce has gained popularity for several reasons. First, its extensive set of built-in features and capabilities means businesses can launch and scale their online operations without the need for extensive custom development. Second, its flexibility and open API architecture allow for deep customization and integration with existing business systems, providing a seamless ecosystem for enterprise operations. Additionally, BigCommerce's focus on both B2B and B2C markets, along with its support for multi-channel retailing, makes it a versatile platform that can accommodate a wide range of ecommerce strategies. Finally, its robust security features, reliability, and scalability ensure that businesses can trust the platform to support their growth and handle high volumes of transactions.

Final thoughts

BigCommerce Enterprise pricing plan will be a perfect solution if you have trouble managing too many orders. Paying a little more money will bring you uncountable merits that will help your online store thrive.

We hope that this review will provide you with the necessary information about the most expensive Bigcommerce pricing plan to help you make better decisions when choosing the right one for your business.